Helsingin Sanomat, one of the main newspapers in Finland, published an article on a “magic trick” performed in the public home care for the elderly in the city of Helsinki. This magic trick reduced the workload of personnel while improving the well-being of their customers. (Here is a link to the article itself, it is in Finnish)
Obviously, there is no actual magic at work – just work. However, it looks like an interesting case of process improvement in services, so let’s take a look at what Helsingin Sanomat reported on the new system and what kind of general framework this work is linked to.
Continue reading “Helsinki’s magic trick to improve home care for the elderly”