Nowadays, Taylorism is almost a derogatory word. Furthermore, often any form of process management is seen as undesirable. This is a shame, and one that merits a brief journey back to the beginning of the 20th century to come to a more complete understanding of what Taylorism and processes are about.
Wikipedia is perhaps the most monumental achievement brought about by social collaboration tools. Its tale has been told many times, and it was actually used as one of the examples of the new paradigm in Andrew McAfee’s groundbreaking book Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges that was published in 2009. Comprehensive accounts of Wikipedia’s history are also available online on Wikipedia itself and in the form of Wikipedia co-founder Larry Sanger’s memoir on its early history on Slashdot.[ii]
A brief recapitulation of the story is necessary for our purposes, but the main goal is to inspect the story through a Lean lens in order to visualize what Lean might have to offer for social collaboration.