Enterprise 2.0 is the Total Quality Management of the 21st century

Enterprise 2.0 is the Total Quality Management of the 21st centuryIn the 1950s, Japanese companies began their path to glory based on a new form of thinking largely built on the ideas of W. Edwards Deming. The age of quality had begun.

In this post, I will argue that there are significant parallels between the ideals of Total Quality Management (TQM) and Enterprise 2.0, and that technology is finally ripe for an even more thorough application of many of Deming’s ideas.

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