How to alienate your fan base: HBO Nordic launch in Finland

How to alienate your fan baseA few months ago things seemed bright for the Nordic online consumer: on-demand streaming services were in a race to announce their coming to the Nordics with both Netflix and HBO announcing their arrival and energizing the existing providers like Viaplay to ramp up their marketing campaigns as well.

The service with clearly the highest expectations from consumers and the best value proposition was HBO: we were supposed to get all back catalog series as well as all new episodes within 24 hours of their US premiere via the internet on demand service. The promises were outstanding. Unfortunately, they were cut short and now HBO faces a difficult struggle to rebuild its brand in Finland (and from the little I have read, also in the other Nordic countries, although I am not as well-informed about them).

Continue reading

On long-form thought, networked knowledge, and books

On long-form thought, networked knowledge, and booksDavid Weinberger has recently argued for networked knowledge and claims that books are not an ideal format for thought and that, indeed, long-form thought such as books is not wide enough for deep thinking.

In this post, I will argue that much of Weinberger’s idea of networked knowledge is not particularly new and does not have the consequences he claims it to have.

Continue reading

The death of the peer-reviewed article

The death of the peer-reviewed articlePre-publication peer reviews became the dominant paradigm within the academia in the 20th century. In recent years, the system has been criticized and some attempts to correct the weaknesses of the system have been made, such as ventures into open post-publication peer review. However, the scientific community at large remains relatively satisfied with the prevailing paradigm.

In this post, I will examine the peer review paradigm from a point of view that I have not seen used in this context before, and which points at a potential for paradigm shift. This point of view relies on a combination of three key elements: Total quality management (TQM), Lean thinking, and social collaboration.

Continue reading

The process approach to social business design

The process approach to social business designSocial business is more than just conversation. If implemented properly, it can be a route to more effective operation and, by extension, higher profits. Most companies are nowadays managed through processes, and in this post I will explore the ways social business can be designed with a focus on process improvement.

Continue reading

Enterprise 2.0 is the Total Quality Management of the 21st century

Enterprise 2.0 is the Total Quality Management of the 21st centuryIn the 1950s, Japanese companies began their path to glory based on a new form of thinking largely built on the ideas of W. Edwards Deming. The age of quality had begun.

In this post, I will argue that there are significant parallels between the ideals of Total Quality Management (TQM) and Enterprise 2.0, and that technology is finally ripe for an even more thorough application of many of Deming’s ideas.

Continue reading

Building a social employee feedback system on Confluence wiki

Building a social employee feedback systemCorporations need feedback to evolve. Feedback from customers is vital, but so is feedback from employees: employees see what is happening under the hood regarding products, processes, and tools. Social collaboration tools provide unparalleled opportunities to create feedback systems where thoughts are shared and discussed and changes are implemented, sometimes at lightning speed. This is a story of one such system.

Continue reading

On Enterprise 2.0, motivation, and incentives

On Enterprise 2.0, motivation, and incentivesMany types of rewards and incentives are popular when companies attempt to attract people to follow them or interact with them on social media. But what about incentives when collaborative tools are used internally? It is not at all obvious whether similar reward schemes are useful in an enterprise 2.0 environment.

Continue reading